Contact

Please use the form to the right to contact me for questions or custom orders.

 

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123 Street Avenue, City Town, 99999

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Link to read me page with more information.

Jewelry Care

Cleaning & polishing

Over time, sterling silver will eventually tarnish. This is not indicative of poor quality, but rather the nature of the alloy. Sterling silver alloy is composed of 92.5% fine silver and 7.5% by weight of other metals, usually copper. It is the copper content that oxidizes over time.

To clean your jewelry, simply use a jewelry polishing cloth and voila--your piece will look like new.

If deeper cleaning is needed, a soft toothbrush, water, and dish soap or baking soda can be used. Gently and carefully scrub behind stones. DO NOT submerge pieces with soft stones (like turquoise or opal or organic materials). Once clean, dry the piece to the best of your ability with a soft cloth.

Personal home ultrasonic cleaners can also be used, but softer stones and pieces with organic materials should never be put in an ultrasonic cleaner. Generally speaking, pieces with diamonds, sapphires, moissanite, and ruby can be put in an ultrasonic cleaner.

If you ever have any questions regarding cleaning, please don't hesitate to get in touch with me.

Pieces may also be sent back to me at any time during its life and I would be happy to re-finish it. I charge $15 for this service plus return shipping.

Please send me an email to freestonejewels@gmail.com if ever you have a question about cleaning or to arrange a re-finishing service.


Best practices

Store your jewelry in a clean, dry location like a jewelry box or bag. Humidity is what causes oxidation, so don't store your jewelry in the bathroom.

Keep those silica gel packets (found in a variety of packages like shoe boxes, etc) and store them in your jewelry box along with your jewelry. They absorb moisture and will prevent tarnishing.

Have your local jeweler check stone settings periodically. If you don't have a local jeweler, of course you can always send it to me. I will inspect, tighten, and make sure your piece is in outstanding condition. Should any repairs be necessary, I will inform you of what needs to be done and the cost of repair. Pieces will be polished and re-finished as a complimentary service done to any repairs. Please email me through my contact page to arrange. Please expect to pay at least for return shipping of your choice if no repairs are needed.

Remove your jewelry before washing hands, swimming, gardening, working out, lifting heavy objects, etc. 

Keep jewelry away from harsh chemicals like cleaning supplies and even lotions and hairsprays.


CRAFTSMANSHIP GUARANTEE

I take great pride in the quality and craftsmanship of my work. That being said, my pieces are not indestructible and, like any piece of handcrafted fine jewelry, care must be taken to maintain the condition of your piece. Please follow common sense guidelines as well as the informational card included in your package to keep your jewelry looking its best. If you ever have any questions please don't hesitate to ask!

Although unlikely, if for any reason your item requires repair that is due to a mistake on my part in the first 6 months after purchase, I am happy and eager to fix it for you free of charge.

At any time throughout the life of your Erica Freestone jewelry, you may send it to me for a general 'check up', re-finishing, or repair. Please email me through my contact page to arrange. More info and pricing below.

  • General 'Check Up': I will inspect and make sure your piece is in outstanding condition. Should any repairs be necessary, I will inform you of what needs to be done and the cost of repair. Please expect to pay at least for return shipping of your choice if no repairs are needed. (Complimentary service + return shipping cost only)
  • Re-Finishing: I will clean, tighten settings, buff out any scratches, polish, and re-finish the piece to its original look. 
    ($15/piece + return shipping)
  • Repair: Upon inspection, I will inform you of options for repair and cost. Pieces will be polished and re-finished as a complimentary service done to any repairs.
    ($TBD dependent on labor + materials)